Terms and conditions

1. Our price conditions

The price communicated to you per person is a tax-inclusive. It is calculated according to the services chosen and the period of the trip.

Children benefit from special rates depending on the age group in which they are and depending on the accommodation establishment about overnights/meals.

With regard to transport services and certain activities:

  • Children from 6 years old and up to 10 years old are entitled to 50% of the “adult” fare.
  • The adult rate applies to children aged 10 and over.
  • From 10 people, we offer you a group rate.

2. What is included in the rate

The price of the one day excursions includes

  • transportation,
  • diesel,
  • driver,
  • some guided tours. Other visits are optional and not included in the price.
  • Lunch can be included in the rate at the request of the client.
  • Activities (quad biking, camel rides, mules, hiking, workshops, etc.) can also be included and are subject to an additional charge.

The price of the tours (more than one day):

  • transport,
  • diesel,
  • driver,
  • some guided tours. Other visits are optional and not included in the price.
  • Lunch can be included in the price at the client’s request.
  • Overnights with half board (dinner and breakfast),
  • Activities (quad biking, camel rides, mules, hiking, workshops, etc.) can also be included and are subject to an additional charge.

Rate does not include:

  • air transportation costs,
  • insurance costs,
  • personal expenses during the excursion ;

3. Deposit

When you make your reservation, we will ask you to pay us a deposit equal to about 30% of the price of the chosen excursion.

The deposit is paid via a secure link (pay by link) sent to you by email.

4. Cancellation of your trip

Refund of the deposit

If the cancellation is made between the deposit payment and in any case, more than 45 days before the beginning of the program, your deposit will be refunded up to 100%.

If the cancellation is made between the 45th and 30th day before the start of the trip, we will refund 50% of the deposit paid.

You can not claim any refund of the deposit if you cancel your participation 30 days before the start of the program, except in cases of force majeure justified.

How soon the deposit will be refunded?

Your deposit is refunded within a maximum of one month.

5. Insurance

No insurance is included in the price of excursions we organize. It is up to each customer to check before the excursion that he has the necessary insurance.

6. Overnights

We organize your accommodation according to the availability of the establishments (hotels, riads, guest houses, camps…).

In the case of high demand, we may have to adapt our bookings in establishments offering similar accommodation conditions.

7. Special demands

If you wish to benefit from a special arrangement for your trip (diet, other …), thank you to let us know when you make your reservation so that we can make the necessary arrangements.

8. Services

For some of our services, we may work with other companies.

9. Responsability

Our responsability can only be sought for direct damages and this, within the limit of an amount that cannot exceed that of the reservation.

10. Claims

In case of a complaint, you can reach us at the listed phone numbers or write to us via the contact form or on the mail address: contact@excursion-desert-maroc.com. We will process your complaint as soon as possible.